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Contact us

Email: [email protected]

We can help faster if you include:

• What happened: which screen you were on, what you tapped, and what you saw
• Roughly when it happened
• Your iPhone model, iOS version, and Mute version (the Mute version is at the bottom of Mute's Settings)

Screenshots help a lot.

Check inside Mute first

Open Settings → Not working? in Mute. It checks Screen Time access, the apps in your rules, rule registration with iOS, and notifications, and you can fix most problems from that screen.

"We couldn't restore your account yet." won't go away

1. Tap Try again. Right after you unlock your iPhone, Mute can take a moment to read your saved account.
2. If that doesn't help, restart your iPhone and open Mute again.
3. If you're still stuck, delete Mute and reinstall it. Mute reads the sign-in saved on your iPhone again, and if it can, everything comes back as it was. If you have Mute Pro, go to Settings → Mute Pro → Restore purchases afterward.

Your blocks keep running while this screen is showing.

Blocks aren't working

• Run the check in Settings → Not working?
• After you restart your iPhone, open Mute once so it can re-check your blocks and schedules.
• A daily limit counts from the moment you create the rule. Time you used before that doesn't count.